Vanbesien & Partners,
1000 Brussels, Belgium
Tel. +32 (0)2 229.19.49
What is Performance Consulting?
Performance Consulting is an essential and collaborative process during which the Performance Consultant and key Stakeholders work together in a unique blend of multi-disciplinary capabilities and expertise to:
1. Produce a gap analysis between the current and the desired performance.
2. Define "success", its feasibility and how it will be measured.
3. Identify the root causes for the gap.
4. Develop a solution that takes all impacting factors into account.
5. Gain the approval and commitment for support from top management (strategic).
6. Plan the implementation.
7. Sell the idea and its “why’s” and communicate the project.
8. Deploy the solution.
9. Monitor the progress, adjust the plan and intervene whenever necessary.
10. Finalise the project (phasing out, continuous learning and improvement).
The common trap
Human Performance issues are complex and unpredictable by nature.
Unfortunately, all too often decision makers rely excessively on (wrong) assumptions when it comes to a performance problem, as well as to its solution. They put the emphasis on a fast deployment of a “simplistic” solution while ignoring the other steps (see above), which they describe as “unnecessary, because we know.” On the other hand, the deployment of the solution is often limited to a single event such as “a two day seminar about Leadership”, for example.
Attitudes like “we know” and “we don’t have much time” are serious threats to success.
“One shot solutions” do not provide sustainable change and results!
“Instant coffee solutions” do not exist!
Our Performance Consulting Services
The big business drivers in today’s economy are mainly Shareholder Value, Operational Performance, as well as Customer attraction and retention.
Within our expertise Vanbesien & Partners contributes to those drivers by serving as a catalyst for:
Aligning practices and culture with the business strategy and goals.
Developing and executing a unique and valued Customer Experience.
Increasing the value of your Human Capital through competency development.
Enabling optimum performance and change through adjusting the work environment.
Our Performance Consulting Services include proven processes and provide a systematic approach to achieving this goal.
Specific methodologies and tools are used in the process in order to accomplish project success. Measurement is a key element in our approach.
It is our view that the execution of a performance consulting assignment provides return on investment and adds extra value to the client’s organisation. A spirit of partnership between the Performance Consultant and the client is essential.