While many of the requests of our clients for consulting services are unique in nature and, therefore, require a totally tailored approach, the following services serve a specific purpose and have a proven track record:
Customer Experience Management (CEM+™)
CEM+™ is developed to provide top executives with a solid understanding of the value of the strategic concept of “Customer Experience”, as well as the knowledge of the method and how it can be used by their organisation to create competitive advantage.
Organisational Alignment is about streamlining and building your organisation’s total capability to deliver a distinctive and consistent experience that is highly valued by your target customers.
Accelerating Change & Strategy Implementation
Accelerating Change & Strategy Implementation is about mobilising and enabling your employees to implement your (new) strategy.
Achievement Orientation is about forging a high performing, execution oriented culture, fostering accountability and sustaining a focus on superior results.
Organizational Agility is about measuring and adjusting the ability of an organisation to adapt to changing conditions.
The Agility Survey measures the elements that impact this essential capability in a positive or negative way. Its findings will serve as a basis for a plan to eliminate the inhibitors and strengthen the factors, which will make the company become more agile.
Creating Synergies amongst managers
Creating Synergies amongst managers is about managing and optimising the “blank spaces between the boxes” in your organigram. While many developmental initiatives are done to enhance operations “top down”, initiatives done to enhance operations bottom up and laterally are frequently underestimated and even overlooked, therefore missing on the endless potential to create synergies, speeding up processes and shorten the “time to market”.
Cross Functional Teamwork - Creating Synergies amongst teams
Organisations need people to work effectively — both within a Team and between Teams. Cross Functional Teamwork is teamwork between teams: between departments, between customers and suppliers or between parties of a joint venture. Cross Functional Teamwork is about developing the effectiveness of these crucial working relationships in order to increase quality, reduce time and costs, shorten the “time to market”, and increase productivity in areas that require the effort of more than one department.